Someone in your corner at claim time.

Thinking of claiming? Where would you start?

When you’re unwell or facing a difficult diagnosis, the last thing you need is dealing with an insurance claim on your own.

Nicola Jones in her Claim Time video, with the words Thinking of claiming? Where would you start?
Answer a few quick questions

Claims are assessed by the insurer under the policy terms.

Answer a few quick questions, then pick a time for a 15 minute catch-up with Nicola.

  • A few quick questions, about two minutes.
  • Then a 15 minute catch-up with Nicola herself, at a time you pick.
  • You’ll come away knowing where you stand. What you do next is up to you.

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What clients say.

From families Nicola has looked after for years.

  • The team were extremely customer focus and fought hard to get the best policy conditions for our family. It wasn’t about speed, it was about quality.

    AndyClient testimonial
  • I have used Nicola Jones for all our personal family insurance needs for over 12 years. She has always had our best interests at heart and I trust her 100%. They regularly check in to see if any of our requirements have changed and suggests updates or amendments as required. It’s one area of our family security that I don’t have to worry about with Nicola Jones in charge.

    JennyClient testimonial
  • Nicola has vast knowledge about the detail of health insurance. She has been my broker for many years. She is extremely personable and always takes the time to connect.

    WayneClient testimonial

How it works.

A few quick questions, then 15 minutes with Nicola.

  1. Answer a few quick questions.

    About two minutes, including what cover you have now.

  2. Pick a time for a 15 minute catch-up.

    With Nicola herself, at a time that works for you.

  3. Have someone in your corner.

    Nicola can look at whether your cover would pay out the way you think, before you ever need to claim.

Worth knowing.

Things Nicola ends up explaining to most families.

  • Claims can feel overwhelming.

    Paperwork and phone calls are the last thing you want to deal with when you’re unwell.

  • Know what you’re entitled to.

    Nicola can help you understand what your policy covers and what you’re entitled to claim.

  • Someone to deal with the insurer.

    She can manage the paperwork, communicate with the insurer and follow up on your behalf.

  • If questions come up.

    Nicola can help you work through them and make sure your claim is properly considered. Claims are assessed by the insurer under the policy terms.

Why Nicola.

Someone in your corner, from the first conversation to claim time.

Nicola has been an insurance adviser for 27 years. She’s at the same stage of life as many of her clients, so she understands what’s riding on it.

  • Compares the main insurers.

    Nicola gives advice across a range of providers, including AIA, Asteron, Chubb Life, Fidelity Life and Partners Life for life cover, and Accuro, AIA, nib, Partners Life and Southern Cross for health insurance.

  • Plain English.

    She explains what each option would actually do for your family, in a way that’s easy to understand.

  • In your corner at claim time.

    If you need to claim, Nicola can help with the paperwork and talk to the insurer for you. Claims are assessed by the insurer under the policy terms.

Nicola Jones, insurance adviser, smiling outside her home in Auckland

Who you’ll talk to.

Hi, I’m Nicola.

Nicola Jones Insurance adviser and owner, Nicola Jones Insurance

Looking after your family at the time you need it most.

Fair questions.

The ones people ask before they start.

I already have cover. Is this for me?

Yes. Nicola can look at what you have and whether it would pay out the way you think, depending on the policy.

Can Nicola make sure my claim is paid?

No adviser can promise that. Claims are assessed by the insurer under the policy terms. What Nicola can do is help you through the process and make sure your claim is properly considered.

Who will I talk to?

Nicola Jones, who owns Nicola Jones Insurance. Not a call centre.

Can my partner join?

Yes, and it’s usually easier if they do.

How does Nicola get paid?

If you take out a policy, the insurer pays Nicola Jones Insurance a commission. She doesn’t charge any additional fees.

The full detail is in our disclosure.

Ready when you are.

Someone in your corner, before you ever need to claim.

Answer a few quick questions, then pick a time for your catch-up with Nicola.

Answer a few quick questions