Disclosure & privacy.
Our financial advice disclosure, then how these pages handle your information. Our disclosure information (opens in a new tab) is also on our main website. Skip to the website section.
Disclosure.
Important information that you might like to know about us before we begin our journey together.
Licence status and conditions
Nicola Jones Financial Services Limited FSP711491 (trading as Nicola Jones Insurance) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.
Our office contact details
Address: 156A Lake Road, Belmont, Auckland 0622
Phone: (09) 488-7480
Email: nicola@nji.co.nz
Website: www.nji.co.nz
Nature and scope of the financial advice given
Nicola Jones Insurance provides advice to our clients about their life, disability and health insurances. We also provide advice regarding KiwiSaver.
We are able to provide financial advice from the following product providers:
Insurance Providers
- Asteron
- AON Stylecover
- AIA New Zealand
- Resolution Life (closed for new business)
- Chubb Life New Zealand Limited
- Fidelity Life Assurance Company Limited
- Partners Life
Health Insurance Providers
- Accuro Health Insurance
- AIA New Zealand
- Partners Life
- nib nz limited
- Southern Cross
KiwiSaver Providers
- ANZ Investments
- AMP Wealth
- NZ Funds
Investments
- AMP Wealth
- AIA
- Lifetime Retirement Income
Our duties
Nicola Jones Insurance and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of- professional-conduct-for-financial-advice-services.pdf.
How we are paid
Nicola Jones Insurance will or may receive remuneration from the following sources:
Initial commission
This is the commission payable to Nicola Jones Insurance by the product provider when a client initially effects an insurance policy (or increases the amount of insurance cover) with that product provider. The commission paid is a percentage of the annual premium paid by the client.
Renewal commission
This is the commission payable to Nicola Jones Insurance by the product provider when a client renews an insurance policy with that product provider each year. The commission paid is a percentage of the annual premium paid by the client.
Fees
As we receive commissions by the insurance companies, we do not charge any additional fees.
Conflicts of Interest
We are here for our clients and to advise you the best we can. Your interests are our main priority however there may be perceived conflicts of interest due to our contractual relationships with product providers.
We are legally obliged to place the interests of our clients first and only recommend financial products that are suitable for you.
We are obliged to disclose any perceived or potential conflicts of interests to you before providing you with financial adviser services.
We ensure that we prioritise your interests by following an advice process that considers your circumstances and goals
A thorough comparison of suitable products and services available to meet your needs is completed during this process to support our recommendations.
Internal complaints process
If you have a problem, concern, or complaint about any part of my service, please let me know as soon as possible and we can start our internal complaints process.
You may contact us using any of the following means: in writing, by telephone or by email. Here are our contact details:
Nicola Jones Insurance
Attn: The Complaints Officer
156A Lake Road, Belmont, Auckland 0622
(09) 488-7480
nicola@nji.co.nz
www.nji.co.nz
Our complaint handling process
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 15 working days of receiving it. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
- If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Insurance & Financial Services Ombudsman (IFSO).
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the IFSO’s approved dispute resolution scheme. You can contact the IFSO at:
Insurance & Financial Services Ombudsman
PO BOX 10-845, Wellington 6143
0800 888 202
info@ifso.nz
https://www.ifso.nz/
About this website.
This section covers these pages at nji-landing.pages.dev: the booking form, the booking calendar and the tools that measure how the pages are used. We follow the Privacy Act 2020 and its 13 Information Privacy Principles, which cover how we collect, store, use, share and correct personal information.
What we collect
- When you book: your answers to the short questions (what you’d like to look at, your current cover, your household, home ownership and household income bracket), your first and last name, mobile and email, and the time you book. We don’t ask health questions on these pages.
- Automatically: your device and browser, the pages you view, the ad or link that brought you here, and whether you play a video or tap our phone number or email. This uses cookies and similar tools from the platforms below.
We use this to get your call booked, contact you about it, and work out which ads and pages are useful. We don’t sell your information, and you can tell us to stop contacting you at any time.
Platforms we use
Each one handles your information under its own privacy policy. They’re all based in, or store data in, the United States, so your information may be held overseas. We only use providers we reasonably believe protect it to a standard comparable to New Zealand law.
| Platform | Provider and location | What it does and collects | Their policy |
|---|---|---|---|
| GoHighLevel | HighLevel Inc., United States | Runs our enquiry form and booking calendar and stores your enquiry (your answers to the short questions (what you’d like to look at, your current cover, your household, home ownership and household income bracket), your first and last name, mobile and email, and the time you book. We don’t ask health questions on these pages and how you found us) in our customer management system. | GoHighLevel privacy policy (opens in a new tab) |
| Google Analytics 4 | Google LLC, United States | Measures how people use these pages: pages viewed, time on page, device and browser, approximate location (city level), the ad or link that brought you here, and clicks on our phone number and email address. Uses cookies. | Google Analytics 4 privacy policy (opens in a new tab) |
| Meta Pixel | Meta Platforms, Inc., United States (Meta Platforms Ireland Ltd for some users) | Tells us when someone who saw our Facebook or Instagram ads visits a page or sends an enquiry, so we can measure and improve our ads and show them to relevant people. Uses cookies and may link the visit to your Facebook or Instagram account. | Meta Pixel privacy policy (opens in a new tab) |
| Cloudflare | Cloudflare, Inc., United States | Hosts these pages and protects them from attacks. Processes technical data such as your IP address and browser details to deliver the page. | Cloudflare privacy policy (opens in a new tab) |
You can block cookies in your browser, opt out of Google Analytics with the Google Analytics opt-out add-on (opens in a new tab), and manage your Facebook and Instagram ad preferences (opens in a new tab). The pages still work.
Keeping and protecting it
We keep client records as required for financial advice providers. Google Analytics data is kept for 14 months. We use secure, access-controlled systems and encrypted connections.
Your rights
You can ask to see, correct or delete the information we hold about you by emailing nicola@nji.co.nz. We’ll respond within 20 working days, and it’s free. If you’re not happy with how we’ve handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz (opens in a new tab) or on 0800 803 909.
Using these pages
These pages give general information about our 15 minute catch-up, not personal financial advice. We only give advice after talking with you about your situation. To the extent the law allows, we’re not liable for decisions made from this general information alone. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These terms are governed by New Zealand law.
Website section last updated 12 November 2026.